F.A.Q.
WHAT'S YOUR RETURN POLICY?
If you are not satisfied with your goods for any reason, you can easily initiate the return process within 14 days of receiving your order. We kindly ask you to observe the following rules when sending products to us:
- All items must be unused and undamaged.
- All items must be in the original packaging.
- All items must be listed on the return form otherwise your return cannot be processed.
- All items must be returned securely to avoid damage in transit, along with product labels and user manual.
Please do not return any products unless you have received an email from us with a packing slip for the products to be returned.
DO I HAVE TO PAY FOR A REFUND?
If you have received the wrong goods, broken goods or something from your order is missing, we will bear the cost of new delivery. If you wish to return your goods by your own mistake, e.g. you ordered the wrong fitting, you will be responsible for returning it to our warehouse in Latvia.
You can also find this information in our Terms and Conditions.
WHAT IS A RETURN ADDRESS?
Once your return request has been approved, you will receive an email with all instructions and a return form to the correct return address. Packages sent to addresses other than the warehouse address will not be processed.
WHERE CAN I CHECK THE RETURN STATUS?
You can check the status of your refund at any time in your personal account. Once your refund request has been confirmed, you will receive a confirmation email.
HOW SOON WILL I GET MY MONEY BACK?
Within 14 days of receiving the returned goods in our warehouse, you will receive a refund using the original method of payment
DO I HAVE TO PAY FOR THE REPLACEMENT OF A BROKEN ITEM?
If you receive a broken product, we will cover the cost of replacement. We understand that this may cause some inconvenience and we apologise for this. You will not need to send the broken product back. Be sure to dispose of the product at a recycling point.
HOW DO I UPLOAD THE CORRECT PICTURE?
When proceeding to replace a broken object, be sure to upload an image in which the damage is clearly visible. If the damage is technical in nature and not visible, we kindly ask you to install it next to a serviceable light. Please ensure that the product code is clearly visible in the picture.
I CAN'T LOG IN TO MY ACCOUNT TO REQUEST A REFUND. CAN YOU HELP ME?
If you have problems with the online procedure, we will be happy to help you by email. Send us an email to info@baupro.lv with the following information:
- Reason for your return request
- Your order number
- If you have received broken / defective products: Attach a picture of the products in question.
You will receive an email confirmation of receipt with further information about the return process
I HAVE NOT FOUND AN ANSWER TO MY QUESTION. CAN YOU HELP ME?
Please do not hesitate to
contact us. Our customer service team will be happy to help you.
